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COVID-19 Update

Below is our Omicron Response and ongoing care for Positive Patients.


As you have heard we will move to Phase 2 of the Omicron Response as of Tuesday, 15th February 2022. We have a large and rapidly increasing number of COVID-19 positive patients in keeping with the increasing infections across the country. We are therefore moving to an initial virtual setup. 


We ARE OPEN from 8.30am-5.30pm Monday to Friday and 8.30am to 1pm on Saturday.


Please remember our phone lines are extremely busy so be patient and be kind, our staff are under a lot of pressure due to increasing patient workload and anxiety around what is happening. ALL patients will have an initial phone consultation with one of our doctors or senior nurses. If the patient and clinician still feel a face-to-face consultation is warranted then this will be organised accordingly.


We are doing this to protect our vulnerable population and to also protect you. We need to reduce the spread amongst our patients and staff so that we can be there to serve and care for you.


For those of you who are positive. We will contact you as soon as we receive your result. We will discuss your symptoms and give you a severity score. Based on your score we will plan what medication/help/supports you need and help you get this. We will then plan your daily care during your illness. This may be you contacting us for mild scores or us contacting you daily for more severe illness / higher scores (and escalating your care if needed). We will discuss your isolation requirements.


We have already noticed some significant issues around COVID testing and isolation and care for others. Please inform us when you arrive and WAIT in your CAR with your window slightly rolled down for 2 minutes when the staff approach you. Please do not wait with your windows wide open especially if you have florid symptoms and please remember to wear a mask.


If you have had a test, YOU AND YOUR FAMILY MUST ISOLATE until you have a negative result. It is very disappointing when we call you with a positive result and you are out and about or your family member is at work.


Let us all work together. We have done this before and will do this again.


Help us protect you and your loved ones. Remember to sanitise your hands, wear a mask, get boostered and above all be patient and kind.

​Stay Safe, Kia Kaha.

Looking after your health and wellbeing

COVID-19 has changed our daily lives. It’s normal to feel anxious and nervous at this time.

Look after your health and wellbeing. Remember, you can talk to us. There are also some great tips on the Mental Health Foundation website. 


The Ministry of Health's dedicated Coronavirus Health Advice line contact number is 0800 358 5453.

Click here for more information on COVID - 19.                                                

Financial and Social support

This is a stressful time for many of our families. Click here for more information on Financial and Social Support during COVID-19.


National helplines

Need to talk? Free call or text 1737 any time for support from a trained counsellor.

Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)

Suicide Crisis Helpline – 0505 828 865 (0508 TAUTOKO)

Healthline – 0800 611 116

Samaritans – 0800 726 666