Many of you will have seen Prime Minister Jacinda Ardern’s message to New Zealand that from 06:00 am Sunday 28th Feb 2021, the country is changing alert levels for seven days.

• Auckland is moving to Level Three for seven days.

• The rest of New Zealand is moving to Level Two for seven days.

Both these situations will be considered and potentially revised by the Government every 24 hours.


What this means for Prana

It has been recommended by the authorities that at Alert Level 3, General Practices move to remote consultations. We have done this together before and can do it again. We will remain at this Level (with remote consultations as detailed below) until Auckland is comfortably at Alert Level 1.

The Clinic will operate from 8:30am – 5:30pm from Monday to Friday and 8:30am – 1:00pm on Saturday (until Auckland is comfortably at Alert Level 1).


What this means for You

Please be patient and please be kind – our staff work extremely hard at all times to cater for your needs. If the phone lines are busy, please email – someone will get back to you.

We must consider every patient has the virus – not just those with respiratory symptoms so everyone will be fully TRIAGED before any face-to-face interaction.

The clinic doors will remain CLOSED and only patients who have been TRIAGED AS NEEDING ESSENTIAL OR EMERGENCY CARE will be allowed in.


Inside the clinic, everyone MUST MAINTAIN a safe distance of 2 metres if possible and minimize exposure time to less than 15 minutes – this means you may need to wait in your car until your appointment. Adult patients will need to come in ALONE and ONLY ONE ADULT can accompany a child.


All patients with ANY RESPIRATORY SYMPTOMS should have a COVID-19 test – We will offer this in the car park, in your car, wearing full PPE or direct you to the closest testing centre.


ALL patients coming into the practice MUST wear a CLEAN MASK, sanitize their hands on entering the clinic and maintain appropriate social distancing in the waiting room.


Nurses will continue to immunise children and do routine injections such as B12 – most of these will be in your car.


Standard telephone consultation fees will apply (Full telephone consult with the doctor $25, Telephone Script with the doctor $15, Nurse consultation – phone or in person $10. As always, there will be no charge for children under 14 for any interaction). There will be no administration fee for prescriptions or laboratory forms sent out.


We can appreciate it can get frustrating, but these guidelines are in place to help us protect you and are being set in general practices across the region.


Our thoughts are with you all as we move up levels again and you all have to adapt to your new routines. We wish you all the best.


Kia Kaha! Stay Strong

Looking after your health and wellbeing

COVID-19 has changed our daily lives. It’s normal to feel anxious and nervous at this time.

Look after your health and wellbeing. Remember, you can talk to us. There are also some great tips on the Mental Health Foundation website. 


The Ministry of Health's dedicated Coronavirus Health Advice line contact number is 0800 358 5453.

Click here for more information on COVID - 19.                                                

Financial and Social support

This is a stressful time for many of our families. Click here for more information on Financial and Social Support during COVID-19.


National helplines

Need to talk? Free call or text 1737 any time for support from a trained counsellor.

Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)

Suicide Crisis Helpline – 0505 828 865 (0508 TAUTOKO)

Healthline – 0800 611 116

Samaritans – 0800 726 666