COVID - 19 UPDATE

We are open for all your health needs and it’s safe to see your General Practice team

Much has changed in a few short months during lockdown and our team want to thank you for your continued support, patience, and kindness during this time. We have worked hard to keep our patients and staff safe during this time of COVID-19 while looking after your health needs.

Now that New Zealand has moved to Level 2 your health team continues to be available for phone/virtual or face to face consultations. If you have recently returned from overseas or are worried about Coronavirus symptoms, please DO NOT come into the clinic. Instead, phone us (09 869 5550) or the Ministry of Health's dedicated Coronavirus  Health Advice line on 0800 358 5453  for more information. Healthline may direct you to come and see us and, if so please phone us to discuss our procedures for coming into the clinic. You can also contact us via email info@pranafamilyhealth.co.nz as at times our phone lines are busy. If you are registered with our online patient portal, you can also email us through that too.

 

Our patients tell us that telephone and secure video consultations have worked well for them and we are finding that most health issues can be managed this way, however, depending on your health needs, we will see you in person and you are encouraged to call us and come in when it is necessary.

 

Our full range of Medical care services including the following are operating as per usual:

  • Contraception

  • Cervical smear tests

  • Diabetes

  • Routine bloods

  • Occupational health

  • Flu vaccinations

  • Adult and child immunisations (measles, tetanus, pneumococcal)

  • New patient checks

  • Heart checks

Our practice is safe for you to visit

We are pleased to advise that when you come into our practice for a consultation in person, it is safe to do so. We use strict infection prevention control. We regularly wipe down with hospital standard disinfectant to keep the environment clean and germ-free.  We also ensure patients with cold or influenza symptoms are kept separate from others who are well or do not have these symptoms.

Looking after your health and wellbeing

COVID-19 has changed our daily lives. It’s normal to feel anxious and nervous at this time.

Look after your health and wellbeing. Remember, you can talk to us. There are also some great tips on the Mental Health Foundation website. 

 

The Ministry of Health's dedicated Coronavirus Health Advice line contact number is 0800 358 5453.

Click here for more information on COVID - 19.                                                

Financial and Social support

This is a stressful time for many of our families. Click here for more information on Financial and Social Support during COVID-19.

 

National helplines

Need to talk? Free call or text 1737 any time for support from a trained counsellor.

Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)

Suicide Crisis Helpline – 0505 828 865 (0508 TAUTOKO)

Healthline – 0800 611 116

Samaritans – 0800 726 666